Terms of use

The service is operated by Ameon Group (Pty) Ltd (registration number 2026/014079/07), trading as EasyLandLord. Physical and postal address: 16 St Tropez, Verdun Road, Lorraine, Gqeberha, 6070, South Africa. Support: support@easylandlord.co.za. The Information Regulator registration reference is 2026-068922. We reply to emails within 2 business days.

A landlord account is created by registration. Tenant, vendor, and staff accounts are created by invite. You must give accurate contact details and keep your password to yourself. New accounts confirm their email before the first sign-in.

Creating an account or accepting an invite requires you to accept the current privacy notice and these terms. That acceptance is stored with the notice version and the time.

You may only load a tenant's identity number, income, signature, photos, and documents when you have a lawful basis to do so. You are the responsible party for information you type or upload about other people, and for deciding erasure requests from your own tenants and vendors. EasyLandLord processes that information as your operator, on the operator terms below. Do not use the service to harass someone or to collect information you do not need for the lease.

Tenant rent is paid by EFT into your own bank account, using the reference the product shows. EasyLandLord never holds tenant money and is not the tenant's bank. Deposits are paid to you. You keep them in your own interest-bearing account. The product can record a payment you have received, match a statement you upload, and issue a receipt. It does not collect, pool, or settle tenant funds.

Your subscription fee is separate from tenant rent and is collected by Paystack. Subscription terms are on the subscription terms page.

These operator terms are part of the terms you accept when you register or accept an invite. When you load a tenant, applicant, or vendor, you are the responsible party for that person's information and EasyLandLord is your operator.

EasyLandLord will:

• Process that information on your instructions, to provide the service, and as the law requires.
• Keep that portfolio separate from other landlords' portfolios.
• Limit staff and vendor access to what you assign.
• Protect it in transit with HTTPS, store account passwords only as hashes, and encrypt bank account numbers and mailbox passwords.
• Use only the sub-operators named in the privacy notice. That notice is updated when the list changes.
• Email you at your account address, without undue delay, after it has reasonable grounds to believe an unauthorised person has accessed or acquired personal information it processes for you. The email will describe, as far as known, what happened, the kind of information, and the measures taken, so you can meet section 22 of the Protection of Personal Information Act.

Where EasyLandLord is itself the responsible party, for your account, your staff logins, and your subscription, it notifies the Information Regulator and the affected people as section 22 requires. Write to privacy@easylandlord.co.za about a compromise. The subscription terms, including refunds, cooling-off, recurring card charges, and price changes, are part of these terms and are on the subscription terms page.

Invoices, charges, and the ledger are accounting records. An erasure request anonymises personal fields. It does not delete amounts that the books still need.

The service is a record-keeping and messaging tool. You remain responsible for the lease, the deposit, the bank account you publish to tenants, and the email you send from your own mailbox. To the extent the law allows, Ameon Group (Pty) Ltd is not liable for tenant rent that was not received, for a deposit you hold, or for loss caused by information you uploaded. Liability for the subscription itself is limited to the subscription fees you paid in the 12 months before the claim. That limit does not apply to gross negligence, fraud or wilful misconduct, or a personal-information breach caused by our failure. Nothing in these terms limits liability that South African law does not allow to be limited.

Nothing in these terms limits a right you have under the Consumer Protection Act or any other law. If a clause conflicts with a law that cannot be varied, that law applies instead of the clause.

These terms are governed by the laws of the Republic of South Africa.

Do not attempt to access another landlord's portfolio, another tenant's statement, or another vendor's jobs. Do not upload malware or use the product to break the law.

When this notice version changes, the next registration or invite acceptance stores the new version. Existing records of acceptance keep the version that was accepted. EasyLandLord may change these terms. A change to subscription prices, or to what you pay or how you are charged, is notified as the subscription terms describe: by email to the account address at least 30 days before it applies, and by an in-app banner for landlord administrators who are signed in. A period already paid does not change. You may cancel before the change applies. That notice does not wait for a new registration.