Subscription terms

These terms are between you and Ameon Group (Pty) Ltd (registration number 2026/014079/07), trading as EasyLandLord. Physical and postal address: 16 St Tropez, Verdun Road, Lorraine, Gqeberha, 6070, South Africa. Cheryl van Zyl is the Director. The platform never holds tenant money. VAT is R0. The company is not VAT-registered and does not add VAT to these prices. Questions: support@easylandlord.co.za. We reply to emails within 2 business days.

Prices are amounts in South African rand. VAT is R0. The company is not VAT-registered and does not add VAT to these prices. Invoices do not add a VAT amount.

• Free: R0. Up to 5 active leases and 250 MB of storage. No staff seats.
• Starter: R49 a month plus R29 per active lease, up to 10 leases, and 1 GB.
• Growth: R199 a month plus R25 per active lease, up to 40 leases, 5 GB, and 3 staff seats besides the owner.
• Pro: R399 a month plus R20 per active lease, up to 200 leases. 20 GB. Unlimited staff seats.

The owner does not count as a staff seat. Free and Starter include no staff seats. Growth includes 3 staff seats besides the owner. Pro has unlimited staff seats. Pro has no minimum and no extra tier: every active lease is R20.

Free and Starter include one bulk import session. That session can include properties, units, tenants, and leases. It is used up when the landlord finishes the session. Growth and Pro can import again.

A paid subscription renews on the same calendar day each month. If that day does not exist in a month, the charge is on the last day of that month, and the following month returns to the original day. A subscription that starts on 31 January renews on 28 or 29 February and on 31 March. A failed charge is retried 3, 5, and 7 days later. An unpaid subscription is cancelled 30 days after the payment failed. The account then moves to Free and keeps its data.

Each renewal is a merchant-initiated charge. Paystack uses the card authorisation stored at checkout. You do not enter the card again for that renewal.

Paying for a plan at checkout authorises two things. Paystack stores a reusable card authorisation. EasyLandLord uses that authorisation for merchant-initiated renewal charges until you cancel, the authorisation ends, or the renewal charge fails and the dunning period in the billing cycle section runs out. The card number is not stored on EasyLandLord servers.

The renewal amount is the plan price then in effect, plus the per-lease amount for the active leases counted at that charge. You can cancel on the subscription page, or by email to support@easylandlord.co.za. Cancelling stops later charges.

Replacing the card on a period that is already paid places a R1.00 check through Paystack. That check is refunded once the new authorisation is stored.

A new landlord account starts on a 14-day Starter trial. The trial is capped at 5 active leases, the same cap shown on the pricing page. At the end of day 14 the account drops to Free and keeps its data. If it is over Free's limits (more than 5 active leases, or more than 250 MB stored), it is locked until the landlord upgrades or gets under those limits.

A locked account can still:

• Open billing and upgrade.
• End leases and delete documents, so the account can get under the limits.
• Export personal information.
• View existing records.

A locked account cannot create new records and automation stays off. The lock lifts when the account is under Free's limits, or when a paid plan is active. Tenants who already have a login see the landlord's payment details instead of the portal.

A voluntary downgrade is refused until the account is under the lower plan's limits for leases, staff seats, companies, and storage. The refusal says what to reduce. Nothing is deleted.

You can cancel the subscription at any time. There is no cancellation fee. Cancelling takes effect at the end of the paid period, or at the end of the dunning period if a renewal is not paid, and the account drops to Free. The same lock applies if it is over Free's limits. The paid subscription is recorded as cancelled. Cancelling stops further subscription charges. On that day, normal processing and automation stop, and we email the account address with how to export the data. For 30 days the account is read-only: you can export or reactivate. After those 30 days we delete or irreversibly anonymise tenant, property, lease and other operational personal information, and we delete the uploaded files. Billing records kept for tax stay for 5 years, with only the minimum details, and are then deleted.

Free does not need a payment. Choosing a paid plan stays pending until Paystack confirms the payment, unless an administrator activates it.

There is no cancellation fee.

You can cancel at any time. There is no cancellation fee. Cancelling stops later renewal charges and takes effect at the end of the paid period. A month that has already started is not refunded, except the 7-day refund below. Tenant rent is not part of this subscription and is not refunded by EasyLandLord, because the platform never holds it.

Anyone, whether a company or an individual, may cancel within 7 days of their first paid charge and get a full refund of that charge to the same card within 15 business days. You do not have to give a reason. Cancel on the subscription page, or email support@easylandlord.co.za. This promise is at least what section 44 of the Electronic Communications and Transactions Act and section 16 of the Consumer Protection Act give where those sections apply.

If the service is unavailable for more than 24 hours in total in a calendar month for reasons on our side, excluding announced planned maintenance and events outside our control such as provider-wide outages or load-shedding, you get a pro-rata credit for those days on the next charge. Ask support@easylandlord.co.za. The credit is applied when we confirm the outage. It is not calculated automatically.

Nothing in these subscription terms limits a right you have under the Consumer Protection Act or any other law. If a clause conflicts with a law that cannot be varied, that law applies instead of the clause.

The limit of liability to the subscription fees paid in the 12 months before a claim, stated in the terms of use, does not apply to gross negligence, fraud or wilful misconduct, or a personal-information breach caused by our failure.

EasyLandLord may change these subscription terms or the prices. A price increase does not change a period you have already paid. EasyLandLord will email the account address at least 30 days before an increase applies to a renewal, and will show an in-app banner to landlord administrators who are signed in. You may cancel before that renewal. The same notice applies to a change of these terms that affects what you pay or how you are charged. The prices on the pricing page are the current prices. VAT is R0. The company is not VAT-registered and does not add VAT to these prices.

Subscription fees are the only money EasyLandLord bills. Tenant rent and deposits go to the landlord's own account, including an interest-bearing account for the deposit. See the terms.

Questions: support@easylandlord.co.za. We reply to emails within 2 business days. Physical and postal address: 16 St Tropez, Verdun Road, Lorraine, Gqeberha, 6070, South Africa.